Neily on Nutrition has NEVER sold keto supplements (or ANY supplements).
If you have been scammed, I’m so sorry but there is nothing I can do to help get your money back.
I wrote the post to WARN people about the keto scam. I wrote this post and another Dietary Supplements: The truth about the pills you’re popping. You might need to cancel your credit card.
A few months ago I wrote a post about keto supplements, keto hoax and Shark Tank. (If you’re not familiar with the ketogenic diet or ‘keto,’ read this post.) It broke my heart to see a comment from a woman who fell victim to the scheme. Several people contacted me with similar stories. Sharon gave me permission to tell her story (edited for space)—we hope we can prevent others from something similar happening.
(To answer the question brought up from that post…NO I do not recommend these keto supplements. And you can read here why I don’t recommend the ketogenic diet in general. Subscribe to my blog so you don’t miss upcoming posts and if you’re not familiar with the supplement industry you will want to read this.)
She thought she was buying a product for $19.99 and got charged $278!
Sharon wrote, “I am normally very wise about such ads and normally the person who would tell you to be aware. However, I researched online and found one bottle of a keto supplement was on sale for $19.99.”
After ordering, within seconds Sharon got an email with an order number. She was charged $199.99. She called immediately to say a mistake was made but was told it was too late, the product was already being packaged and shipped. (Seriously? Within seconds?)
A supervisor was unavailable when she requested the call be escalated. Sharon contacted her bank and was charged not $19.99 nor $199.99, but $278.07. The bank blocked her card for further transactions and her situation was referred to her bank’s dispute center for investigation. So what could Sharon have done?
How not to fall for online gimmicks
Unfortunately, situations like Sharon’s are not out of the norm, so I offer this advice. And not advice just for a keto 
supplement product, but any supplement/product purchased online. Be wary of these points:
- Ignore product review sites and be cautious of most links. Some look legit but many are trying to sell you something and are often a scam. You’ll see things like this in your product search (substitute any product name for keto).
- Top Keto Products—We Reviewed this Year’s Best
- Top 10 Best Keto Products
- Be Wary of THESE Keto Supplements
- Beware of phony blogs.
- You might search a product and up pops something like how to avoid the (name of product) scam…you click and it is another site selling a bogus product.
- In one search I found a blog touting a keto supplement and when I clicked on the About Us link I got this dummy text often used as filler content: Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
No legitimate source was mentioned on the site.
- Beware of bogus ads. You’ve seen them I’m sure…they pop up in your news feed, “Never eat these foods,” or “Eat this one food to rid your body of belly fat.”
- Beware of endorsements. As I wrote about before, Shark Tank did NOT invest in a keto supplement. In response to a tweet, Mark Cuban replied: “This is a scam. If you see anything like this, please report them to the @FTC. We chase them but it’s like whack a mole.”
- Beware of testimonials – Anecdotal info (personal stories) are not reliable and there is no way to know if it was just written by someone with a knack for words. “The plural of anecdote is not data.”
- Don’t trust reports of clinical studies – you might see clinically proven or clinically tested, but unless you can verify the validity of the study, there likely is no truthfulness to the claim. No agency verifies reports stated in advertising content.
- Do your due diligence and check the company you’re buying from. Check out the Better Business Bureau or complaint websites like complaintsboard.com or reach out to me like my mom did.
- Beware of free.
- A message on the complaintboard.com website, “Got offered (a) free trial only had to pay shipping then today (date) had $260 taken out of my bank account for something I have never agreed or signed up to now I’m left with no money this week unable to buy food, etc…”
- In another message someone wrote, “Unauthorized payment from my account. I applied for a free trial and only had to pay for posted but now I find that they are accessing my account without my permission for the last 3 months and I don’t even use the product….”
Guidelines from the Federal Trade Commission (FTC)
- Avoid hidden costs by researching online – see what other people are saying about their free trials and service.
- When placing an order if there is a checked box, uncheck it – keeping it checked might be giving the company authorization.
- Dispute the charge with your credit card company…never use a debit card. And report to ftc.gov/complaint
- Here are some practical tips to help you stay ahead of crooks trying to scam you. 10 things you can do to avoid fraud
- Free Trials Will Cost You
Facts about the Dietary Supplement Health and Education Act (DSHEA) 1994:
One of my favorite presentations to give is called, Supplement Sense or Nonsense: The Truth About the Pills You’re Popping. Let me know if your company or organization is interested in hearing me speak. I go into detail in my post Dietary Supplements: The truth about the pills you’re popping.
- Since passage of DSHEA in 1994—which essentially deregulated the industry—the market grew from an estimated 4,000 products to over 80,000.
- No dietary supplement is required to be proven safe and/or effective before putting on the market.
- If you see a dietary supplement claim made in an “FDA-approved” facility you cannot be assured of its quality—FDA does not approve supplement facilities.
- The most adulterated product category/categories of supplements includes:
- Weight loss – contain illegally added weight loss drugs or banned substances.
- Male enhancement – contain illegally added Viagra or other drug for erectile dysfunction.
- Physical enhancement (body building) – contain illegally-added anabolic steroids.
What happened to Sharon?
Did Sharon get her money back?
Eventually, yes Sharon got her money back after the investigation. But not from the manufacturer, from her bank.
Sharon sent constant emails and made calls to the manufacturer to fix the situation but it was a constant runaround. She had documented proof of ordering one, not six bottles of the keto supplement.
A 69-year-old female on a fixed lower income and out several hundred dollars is devastating.
Sharon and I offer this advice:
- Go to your bank (or call them) to make a report.
- Contact the company immediately. Legitimate companies will (should!) have willing customer service reps.
- Keep documentation of everything—numbers you call, names of people you speak to, time and date you call, etc.
- Use a virtual or prepaid credit card. Several card issuers offer them, for example Citibank
- Review your bank and credit card activity online regularly (don’t wait for monthly statements).
- Contact the FTC and file a report.
- Contact the BBB and make a report.
- NEVER use a debit card for online purchases.
- Follow up, follow up, follow up.
If it sounds too good to be true, it is. As always, buyer beware.
Thanks for reading! Lmk if you had a similar experience and what advice you can offer my readers.
-Neily
P.S. Need help in figuring out what to do next? Schedule a complimentary meeting with me!
Photo credits: pixabay.com and ftc.gov
Jennifer Neily, MS, RDN, LD, FAND
Registered Dietitian Nutritionist | Wellcoach® Certified Health Coach
https://NeilyonNutrition.com
@JenniferNeily Twitter | @NeilyonNutrition Instagram
Great Article! Professor Neily…
Thank you Dana – hope all is well with you!
Neily
Im a new victim, i got charge $199 twice! I sent email to customer service of keto prime diet and no one of them really help me. They only apologize and said they cant cancel it and my order has been ship.
Even i didnt join any membership. They charge me every month. Its so frustating…
I’m so sorry about that Diana – have you contacted your credit card company? Make sure you keep at them!
-Neily
I had the exact same thing happen to me.
Ugh – so sorry! Good luck getting everything squared away.
Neily
I became suspicious when PayPal wasn’t used for payment. PayPal will always refund the money if there is a problem.
So where do you buy a legit keto product that really does work?
Sorry Sylvia, but there is little evidence keto or any weight loss supplement benefits anyone other than the person selling it. It’s sad.
Furthermore, the most adulterated product category/categories of supplements includes:
Weight loss – contain illegally added weight-loss drugs or banned substances.
Male enhancement – contain illegally added Viagra or other drug for erectile dysfunction.
Physical enhancement (bodybuilding) – contains illegally-added anabolic steroids.
I recommend you read my post about dietary supplements: https://www.neilyonnutrition.com/2019/08/22/dietary-supplements-the-truth/
I keep getting messages from different numbers about this and don’t know how to make it stop. Please help 🥺
Sent for a bottle and “only had to pay shipping “. Month later I’m charged $90. Called and spoke to rep – kept at her for half hour – says she will refund me. We’ll see. Thought I was smarter than this!
I am also a victim. I only ordered the keto pills, which were 3 bottles for $80.00. WI received an email from the co., stating that the charge was $286.00. Included were 4 other bottles of supplements that I didn’t order. I have sent them 20 emails asking for a refund to my charge. I returned the pills by certified mail which they received on May 18th, it’s now July 25th and I haven’t received any response from them and neither has my charge card co.
Do you have there number the ones on my bank charges are non working
What is the number there I think I got had to it’s out of Florida I think I can’t seem to find a number for it.
I’m literally bawling. This just haooened yo me a few no utea ago. I ordered an order for $34.99 and got charged $198 extra. I can’t reach the company and cant find anything on it. I’ve emailed them.i called my card and they said because its pending still, I can not dispute it. I habe to wait 5 calender days. I dont know what to do. I’m a mom of 3 on ssi and my husband makes the majority of our income. It was a direct express (ssi) card I used. Im in tears and dont know what to.do and feel so stupid.
Kristy I’m so sorry that happened to you 🙁
This is some of the advice I offered in the post…
1. Go to your bank (or call them) to make a report.
2. Contact the company immediately. Legitimate companies will (should!) have willing customer service reps.
3. Keep documentation of everything—numbers you call, names of people you speak to, time and date you call, etc.
4. (for future online purchases) Use a virtual or prepaid credit card. Several card issuers offer them, for example Citibank
5. Review your bank and credit card activity online regularly (don’t wait for monthly statements).
6. Contact the FTC and file a report.
7. Contact the BBB and make a report.
8. Follow up, follow up, follow up.
Be diligent and good luck.
Neily
Please don’t feel stupid Kristy…these scams happen because they’re effective at luring people to buy. #sosad
Neily
i dont know how to cancle my order
I’m sorry I cannot help you. This site is not a seller of the supplement.
They got me too!!! I am so sorry. I called them and told them I’d received the package (which I cancelled in less than 24 hours after they took an unauthorized $198 out) and got a cancel confirmation number (apparently bogus). I am shipping the unopened package back today, they SAY they will refund me $170.73, which I doubt. They want to charge me a $5 restocking fee for every bottle they mailed, which I cancelled within hours….anyway—I may have to cancel my card. I never do any purchase like this, so they got me. They prey on people’s emotions with a low one time discount which is BOGUS. They messed with the wrong one this time. I am not stopping until I shut them down. Every media outlet, every board, I will warn others. It is fraud. DO NOT BUY KETO CLEANSE.
Kristy –
“They messed with the wrong one this time. I am not stopping until I shut them down. Every media outlet, every board, I will warn others. It is fraud.”
Yes, yes, yes!
The fraud will never stop unless people like you help spread the message.
Neily
They got me too. I don’t remember the name, but the keto bottle was blue that faded into purple. I was supposed to get that bottle, plus the detox one. I paid the $9.95 shipping, got a confirmation number (obviously bogus), then got hit for $400!!!!. I’m on SSI, and I was left with $150. I’m still fighting with them about getting my my money back, they always hang up. My bank returned the money, and I’ve reached out to the senator (nys doesn’t care). I have a lawyer who took my case pro bono, and 4 other people fighting the same company. Now, I found that I can find the same thing at Walmart. I’ve always been smart about purchasing online (when there’s massive clearance), but I fell for the trap, only because I wasn’t paying $89.99 for 1 bottle from another company that actually worked. I’m just going to order from Walmart from now on. Lesson definitely learned.
Good for you for following up with your Senator! Good luck-
Neily
They snuck the Keto Cleanse in somehow. Only paying shipping. Yes a sucker myself to pay only shipping. Yes paid with prepaid debit card. Ce yes i tried contacting pjust 3 different email eople listed and no I e seem to find them. My card is being canceled as a new charge added. We’re only human! Some who use to believe in people!
I called this number 18774450027 and threatened to call the attorney general and I also used my direct express card I ever backed down on the attorney general and they finally gave in and refunded my money should be on my card 3-7 days .still contacting attorney general on monday.to report this. Good luck
Yes THEY GOT ME AS WELL ON MY DORECT EXPRESS ITS HARD ENOUGH TO BAVK TRAVK AND FIND WHO IS DOING THIS I CANT EVEN FIND THESE PPL
ANYMORE I FELL FOR THE GET A BOTTLEE FREE JUST PAY FOR THE SHIPPING AND RUSH CHARGE AND THEY TOOK 200 bucks out my act is there a way I can find these ppl please help I’m a single mom of three and still waiting for my unemployed please email me tee_santana@yahoo.com
Yes THEY GOT ME AS WELL ON MY DORECT EXPRESS ITS HARD ENOUGH TO BAVK TRAVK AND FIND WHO IS DOING THIS I CANT EVEN FIND THESE PPL
ANYMORE I FELL FOR THE GET A BOTTLEE FREE JUST PAY FOR THE SHIPPING AND RUSH CHARGE AND THEY TOOK 200 bucks out my act is there a way I can find these ppl please help I’m a single mom of three and still waiting for my unemployed please email me
Thank you Kelly I got screwed the first and last time . Don’t fall for Alien Tape advertised 3 rolls of tape $ 19:99 you will be charged a extra ,$ 10.00 for each double with ship handling charges around $7:00 or $8:00 Total charged $42.00 and besides you can never get a rep no time you call. Just go to the local Walmart or all stores that sells as seen on t:v. The tape is very sticky only good for laying down rugs or cable cords. Tried the heavy picture hanging as they advertised on tv., Hung two days hit the floor broke cannot replace the original picture or the frame.
They got me too with the $199 plus $80 dollars they took off my card I been trying to get my money back n they giving me the around I call them no one answer the phone I send emails n no response back my bank is allowing them to take the money out I been dealing with this for 3 months now so pissed off they never give me a tracking number so upset
I’m so sorry Daymond. Hopefully you will take action like I stated in the blog post. This is some of the advice I offered in the post…
1. Go to your bank (or call them) to make a report.
2. Contact the company immediately. Legitimate companies will (should!) have willing customer service reps.
3. Keep documentation of everything—numbers you call, names of people you speak to, time and date you call, etc.
4. (for future online purchases) Use a virtual or prepaid credit card. Several card issuers offer them, for example Citibank
5. Review your bank and credit card activity online regularly (don’t wait for monthly statements).
6. Contact the FTC and file a report.
7. Contact the BBB and make a report.
8. Follow up, follow up, follow up.
Be diligent and good luck. Again, I’m sorry
Neily
Use PayPal
I have had the same thing to happen to me with Keri. I made an order of one bottle, and they keep sending me bottled. I requested to be unsubscribed. They continued. I called and they still sent them. Thanks for the article.
My pleasure Richard! Hopefully, any extraneous charges have been resolved.
Neily
My name is Terri, worked for a Law Firm here in Tyler TX. 16yrs. Am 73 and retired in 2017 as my only living family ( my son ) never sick since age 6 now at 52 was dignosed with a rare no systoms cancer Squimus Cell Carcinoma. Stage 4 Termonal. My heart shattered ! He was given 4 months but made it 12. They couldn’t believe it. At Hospice they said probably by the next morning, he was there four days. I’ve never been sick no female problems no meds except for my hands . My son and I have always been told we were brother and sister, we both appear 10 yrs younger. When he left it was April 1st 2017 his friends commented he didn’t wait until his BD the 16th he was a upbeat sweet person, He left on April fools day. My life stopped. In cosmetics and modeling ( my son modeled with me in a bridal gown catalog ) for 15 yrs I kept in shape. But gained some weight to my 115 went up 30 lbs from NOT eating for a yr and staying in bed. So I’ve lost my $1,800 a mo at the Law Firm and have Medicare. No family and I don’t choose to date. I usually work two jobs and have done well. ( YES ) I got caught up in a ketogeniks keto scam. It arrived with a second bottle of detox not ordered. Same story , the $6.84 bottle is now $87.89 the other $6.84 is now $92.99 already taken from my account. They shipped it out of FL the 19th , there not counting travel time of the product. I called upon receiving these items and stated listen to your phone call, I did not order Detox. I asked for a label to return, never got it and meanwhile I’ve had two breast cancer surgeries in three weeks and both eyes done removing cataracts and Fri a tooth extracted, one root canal and two crowns and much more to go. And I was told last week by my Breast Dr. Where I’ve been having an unusual amount of pain it’s a large blood clot. Ut- MDAnderson had not released me yet. Meanwhile I’m trying hard to save money for a Memorial for my son. I did release some ashes on the Dallas NasCar greens , he loved races and followed the Earnhearts. I’ve already put a dispute on the nearly two hundred $ at my bank and canceled my debit card. I fought in court and I’m ready to fight again. One attorney will prepare a letter I’ve copied some info off my cell phone data. They are using another bottle label that is exactly like another one on line. They go by Be Sure Fat Burn , Be sure Detox and Revitalizepurehltesto, My plan is to get paperwork done , copies off line ( they rate 2 stars) from the BBB. Ship these bottles back tomorrow asking for a full refund , as they sent extra product not ordered and was not concerned with my phone call the day receiving them. I-8 shipped I’m calling USPS and asking the delivery date. Any Dr. will tell you you need at least 30 days to try a new product. If you can advise me at all, please do. Didn’t mean to write a letter. I thank you in advance for your time. I may follow up with a couple photos. Terri Koch 4788 CR 1120 Tyler, TX 75704 903-5338866
Paulsmomalways@gmail.com
Terri – your message is heartbreaking. I’m so sorry about your loss – losing a son is devasting.
The post contains all the information you need. I’ve copied here:
Go to your bank (or call them) to make a report.
Contact the company immediately. Legitimate companies will (should!) have willing customer service reps.
Keep documentation of everything—numbers you call, names of people you speak to, time and date you call, etc.
Use a virtual or prepaid credit card. Several card issuers offer them, for example Citibank
Review your bank and credit card activity online regularly (don’t wait for monthly statements).
Contact the FTC and file a report. You can do that here.
Contact the BBB and make a report. You can do that here.
NEVER use a debit card for online purchases.
Follow up, follow up, follow up.
Good luck and God bless –
Neily
Hello I need help I am very unhappy I got charged 47 dollars on my PayPal and I have emailed this company 50 times ketosis they will not respond and my PayPal turned down for a refund what kind of scam is this I have no income just what my family helps me with and it was my water bill money
Kayla- I’m very sorry this happened to you as it’s happened to so many others. Please heed my advice as I made in the blog post and in your case I would keep in touch with PayPal and file a report.
– Go to your bank (or call them) to make a report.
– (I know you have done this…but I recommend continuing to) Contact the company immediately. Legitimate companies will (should!) have willing customer service reps.
– Keep documentation of everything—numbers you call, names of people you speak to, time and date you call, etc.
– Use a virtual or prepaid credit card. Several card issuers offer them, for example Citibank
– Review your bank and credit card activity online regularly (don’t wait for monthly statements).
– Contact the FTC and file a report.
– Contact the BBB and make a report.
– NEVER use a debit card for online purchases.
– Follow up, follow up, follow up.
If it sounds too good to be true, it is. As always, buyer beware.
Well I am not sure on this brand if it’s good or not but the brand is Keto Bloom? Plz help me out so I don’t waste my money.
Don’t waste your money Emilia!!!
Neily
I could be Sharon. Her story could be me. They got me for $149. My bank Capital One did not help me. I closed my account that i had for 16 years over it. Yes i paid for nothing.
Hi a little to late I ordered $108.49 and got charged $501.04 and there phone number is disconnected.The shark tank has a lot to answer for.
Wow, $500. So sorry Mark. But please don’t blame Shark Tank…they NEVER had a keto supp on their show. Even on their website they make a point of saying how common these types of scams are.
I just had the same thing happen to me they charged me $91.95 for two bottles of Keto Frame supplements without my consent when I saw the charges I hit the roof and called my bank immediately and since I haven’t been able to get a hold of them nor received the order (go figure) my bank luckily credited me the amount and put a stop payment on my card. I am really glad I found your blog because I get those ads all the time and my suspicions were confirmed. I’m having a hard time dropping weight since I’ve gone through menopause and being diagnosed with low thyroid I even tried that supplement that’s advertised on TV for low T and weight gain and don’t have the money to pay for some of these supplements one – two months knowing that that isn’t enough time for them to kick in and do their work. I’m am a Disabled Veteran and have always been very active and weight conscience I went from 135/140 to a blimping 180/190 lbs and I’m miserable !! when I look at photos of myself taken 5-6 yrs ago when I was fit and trim (also a swimmer and swimmers don’t have very much fat on their bodies) I get really depressed I want my energy and life back this Covid insanity isn’t helping either ! I just noticed how much junk food I’m hauling home this isn’t me !! Please help the VA isn’t having any exercise groups either 🙁 ggrr !! Covid insanity !! its just a bad case of the flu this is effecting a lot of people in a negative way !! Thanks for listening .
You’ve got to be careful nowadays when ordering online
Yes indeed you do! Thanks for your comment Caleb-
Neily
Great article, your blog gives an importance to be more careful and informed on what you read and order online.
Most definitely – glad you found it helpful!
Neily
Really cool article. I read your posts fairly often and you always do a good job articulating whatever topic you’re blogging about. Really interesting AND informative, Absolutely adored this post, Thanks so much, this blog post has such great points. Keep up the great work! Thanks again
This post has made me double think about Keto! love your blog!!
Thanks Claudia – glad you enjoy it!
Neily
Read the “Term and Conditions”, if you can find them, and you will see it is a subscription. You will be seeing additional charges within a short time. Of course you can cancel ongoing orders/charges but gettin refunded the original charge is next to impossible. Ask me how I know….
Okay Mark…I’ll bite…how do you know? 😉
Neily
I was recently scammed by the keto / shark tank scam 🙁 I agreed to a 30 day free trail – pay just the shipping cost. The my credit card company notified me of an $89.00 charge from the company x 2 🙁
They are nothing but thieves and scammers – they agreed to refund me $100. Total absolute complete scammers – their is nothing that says your entering into a subscription – I have notified my credit card and will take it from there. Plus the product is crap and does NOT work !!!!!
So sorry Susan…you and many others 🙁
Neily
Im a new victim of them. I clicked the promo keto and suddenly i got charge $199. I never join the monthly subscription and im ended $389 bill. Tried to contact the customer service but they dont really help me. Only apoligize and said i cant cancel because they already ship it. Its zo frustating…
I ordered a bottle from ketogenic valley as I heard all of the shark tank investors invested in this product so I thought it was reliable. They offered a free bottle if you paid shipping and handling. I paid $6.95 and all of a sudden over two weeks later they are charging my card $85. Thankfully it was declined because I used a card that never has money on it however now I have to worry about it being charged again. Buyers beware!!
Glad you used the card you did Christine! Thanks for sharing your experience.
Neily
I have been scammed too 🙁
I locked my credit card to prevent further transactions. I’m not sure if I should unlock my card or just get another credit card.
I’m so sorry that happened – I think you’d be best served by canceling your card! (Better safe than sorry!)
-Neily
I was taken by Keto company. Less than 14 days I cancelled for keto pills and detox was not ordered came first. Paid $4.91 than $4.76 for the on 2-6 -20. I never used either because I am a diabetic. I canceled the order on 2-20-20 with Reinsurer I gave them all information. After the girl said everything will be okay I was charged on my credit card close to $100. I called with no help. I am out almost $100.00 for was supposed to be free. What can I do.PNC wants to to file paperwork for something I didn’t authorize.
I’m so sorry Miriam…but good news, another reader posted this just a few days ago:
UPDATE: I just received my full refund of $280.00 from the supervisor of Ketobhbreal.com
Customer care after several emails and sitting on hold for 30 min. I bought one bottle of $29.95 yesterday and today 1 day later I received a full refund. I fold them my bank has been notified and so has the BBB for their fraudulent company. Praise the Lord I got it back!!
Keep fighting!
Neily
I am a victim of this too I seen a ad for a free bottle just pay shipping then they asked if I wanted another bottle for free too and just pay shipping, all together it was 13 to 14 dollars and I did get the pill no problem at all, now a month later yesterday they charged me full price for both pills and took 180 dollars out of my bank account and took all of my grocery money that I had to afford for 2 weeks….
I’m so sorry that happened. I wish you would have seen my info before you were taken advantage. Call your bank and the company but be DILIGENT about it until it is corrected. And PLEASE share this info with others.
Neily
Nash I also fill for that one. I never got any product.
The transactions on my account say, CHS*Keto Stop out of Ocala, Fl. No phone number that I can find. Also CHSBuyKetoFi out of Los Angeles, and now CHS*NewHealth out of Los Angeles. From what Ive read today, these companies sell my name and card info to other similar companies. I have gotten nothing from any of these companies except charged over $200 from three different companies. None of which can I find a phone number to call.
I woke up on 4-3 to a $200 charge, immediately called card issuer to handle it (they did), then today got a mystery package of god only knows what kind of pills that had an order date of 4-1. I never visited any site “Real Keto Health,” never ordered a sample, nothing. Just one hell of a scam.
Ugh – so sorry Shan. Indeed it IS one hell of a scam. Don’t beat yourself up…lesson learned. But maybe share the message with others!
Thanks for your comment –
Neily
Is there a number to this company I woke up this morning to 200 missing out of my account I used cash card so I contacted them but that’s like paying with cash
Sonya – So sorry that happened to you. Unfortunately I do not have any info (numbers etc). My post was simply warning people and making them aware. Please follow the suggestions I had in the post (near the bottom). Good luck
Neily
I also have been scammed. I Purchased it thinking I was only going to pay $40 when I had $280 taken out of my account. I have sent multiple emails with no response. I have called many times nobody answers the phone and tells me to leave a message. This is a total scam.
This happened to me also! Starcutter diet company had a trial and all I had to do is pay the shipping $8.90. Next thing I know is they are charging my account for $89.96 every couple of days. I had my bank stop payments and do an investigation and they keep trying to charge my account every couple of days! Beware of these kinds of companies!!!!
Yes my name is gwen barker i thought i was getting 2 bottles for 39 dollars and they charged my card 280 dollars i sent the package back unopened and that cost 15 bucks after a couple weeks they said they got it back and was working on my my refund its going on 3 months and nothing cant call no one there have emailed several times no one will get back to me i have been ripped off if some 0ne can help me cal gwen 714 868 9197
Gwen, I’m so sorry that happened to you 🙁. But I don’t have any affiliation with the companies.
This is some of the advice I offered in the post…
1. Go to your bank (or call them) to make a report.
2. Contact the company immediately. Legitimate companies will (should!) have willing customer service reps.
3. Keep documentation of everything—numbers you call, names of people you speak to, time and date you call, etc.
4. (for future online purchases) Use a virtual or prepaid credit card. Several card issuers offer them, for example Citibank
5. Review your bank and credit card activity online regularly (don’t wait for monthly statements).
6. Contact the FTC and file a report.
7. Contact the BBB and make a report.
8. Follow up, follow up, follow up.
Be diligent and good luck. Again, I’m sorry
Neily
Please cancel
Barbara- I’m sorry but there is nothing I can do if you are referring to an order you placed. In my post I wrote this:
PLEASE NOTE…if you have been scammed, I’m so sorry but there is nothing I can do to help get your money back.
That is why I wrote this post and another Dietary Supplements: The truth about the pills you’re popping. You might need to cancel your credit card.
OMG!!!
I have been charged for something I did NOT order and they have kept $100.00.
I fall into the category of the elderly fool!!
So sorry Jean! And don’t be so hard on yourself… 🙁
Looking at all the comments to this post and this post you are far from alone!
Neily
Ok 1=877-445-0027..demand a 100 percent refund or you will call the atty general and file a lawsuit if your demands arent
I just went around with this sticker replacing thieving sob.s theyll off 25 .then 50 percent than 75 of your refund stick it to them dont swear dont talk much just demand they will try n bs you dont allow it it’s either put back on your card or lawsuit and atty general ..worked for me n were still reporting they wanted our recorded word we wouldnt sue..lol met
I guess I’m lucky! my credit card company refused the charge, twice, and notified me. I had to cancel my CC and I haven’t received any product. One note that should have caused me trouble is that when I entered my credit card it refused to process it and said it was incorrect. so I entered it again and it did the same thing. Notice! It charged me twice for the 199 dollars.
Learned my lesson. I notices some Keto supplements on Consumer reports but I’m scared to buy them. I have one the doctor gave me. different ingredients but I know who I’m dealing with.
Thanks for you message Floyd! So it looks like even though you got charged twice, your credit card company refused? Maybe they’re catching on to these scams. The only way the CC companies will know is if they are made aware.
Neily
ABOUT A WEEK AGO i ORDERED A free BOTTLE OF “keto frame TO CHECK IT OUT BUT ONLY HAD TO PAY SHIPPING WHICH i DID WITH MY DEBIT CARD. i HAVE NEVER RECEIVED THE PRODUCT NOR CAN i GET THEM TO ANSWER THE PHONE. oPERATOR STATES THEY CANNOT BE REACHED AT THIS TIME. i NOW SUSPECT A SCAM AND AM WAITING FOR THE HAMMER TO DROP. wHAT DO YOU SUGGEST i DO. i HATE TO CANCEL CARD AND REQUEST A NEW CARD BECAUSE i HAVE DATED DEBITS WAITING TO COME OUT IN MIDDLE OF MONTH. aNYWAY I CAN JUST BLOCK THEM?
I’m so sorry Henry. Hopefully you will take action like I stated in the blog post. This is some of the advice I offered in the post…
1. Go to your bank (or call them) to make a report.
2. Contact the company immediately. Legitimate companies will (should!) have willing customer service reps.
3. Keep documentation of everything—numbers you call, names of people you speak to, time and date you call, etc.
4. (for future online purchases) Use a virtual or prepaid credit card. Several card issuers offer them, for example Citibank
5. Review your bank and bank info online regularly (don’t wait for monthly statements).
6. Contact the FTC and file a report.
7. Contact the BBB and make a report.
8. Follow up, follow up, follow up.
Be diligent and good luck. Again, I’m sorry
Neily
This happened to me with Nature Clarity Keto. I purchased 2 bottles or a trial of 4.99 each. I received them in the mail and i was skeptical. About a week later I was charged 92.00 and 86.00 for 176.00 total!!! Thank goodness my retroactive unemployment came through or otherwise I would have overdrawn my account. I called the phone number and I was angry as a hornet. I threw out a lot of f bombs to the lady with the Indian accent and told me she could only give me 10 percent back. I kept at it and asked for her supervisor who then said 25 percent. I told her I was going right to the Attorney General office in my State and then they were going to give me 50 percent. I was literally hollering so much, that people at my work were looking at me. They finally agreed to 100 percent refund but oddly the charges just disappeared from my account. So, in other words, no debit or credit, just disappeared.
Then last week, I got a charge on same debit for 19.99 for Healthy recipes with a fake phone number claiming they area Terminix company. Had to go to the bank and get a new debit card because it seems like someone has it. Sooooo aggravated with these scam artists. I learned the hard way and I will never order off of facebook again!
Wow – thanks Kelly! You’ve got a great for people…persistence pays off! Sorry though for what you had to go through…
Neily
Im with y’all! I saw an add and clicked just to see what it was about. Found it interesting 2 could be purchased for the price of 1 so I wanted to see how much it was really going to charge. Went through the process and saw it would be well over 200.00 and it wasn’t just 2 for 1 it was 3 for 3 so it was over 35.00 per bottle. I did not complete the order process. But, had to set my phone down to tend to my infant grandson. When I set my phone down my toddler granddaughter picked it up and completed the purchase. I too immediately began calling and email and was told “too late” were sending a 75.00 mail in rebate with the products so you can get that back when you send it in. I didn’t want the product OR the rebate and was forced into it. Refused to let me speak to anyone and was told “you bought it, try it, you’ll have 60 to 90 days of it then return the unused portion for a refund BUT we charge a restocking fee of almost 10.00 per bottle. They even threatened me in a way via email saying if I contacted my bank nothing would be done because they’ll report that the purchase was intact completed using my IP Address and then they would come after me for ordering a product, getting a refund and not sending it back. I contacted my card which…..cashapp reports are true, they too will take your money and there’s nothing you can do! They told me since my granddaughter completed the purchase it isn’t considered fraud and I have no choice but to abide by the service agreement that I signed with the diet pill company. I never signed anything with anyone! I contacted the company AND the bank in plenty of time for them to cancel and they refused. I’ve contacted the BBB as well as a couple of other entities and I make sure to spend a lot of time by word of mouth, posting on social media etc about this company! That money was for my granddaughters life depending medication and the electric bill. (I did manage to work something out with the electric company but it’s only costing me more money when it’s all said and done) but my granddaughter went without life depending medication for almost a week because of this company and they couldn’t have cared in the least! I know for a fact that I called several times a day and emailed just as much. So much to the point they (the company) BLOCKED MY EMAIL AND PHONE NUMBER so that I couldn’t get in touch with them any longer!!!! Chalk that up to a lesson learned for me! I’m actually in the process of getting all of my cc’s paid off and then I will be cancelling them.
Wow! I’ve heard some crazy stuff in the comments but the detail you provided is a great lesson for everyone. I’m so glad you did this:
Luckily, my credit cards blocked a suspicious charge of over $100, instead of $7.95 for S/H for a Keto weight loss supplement. It did sound too good to be true! It was a scam!
Awesome Kayla! I’m so glad your credit card blocked the charge. If only everyone could be so lucky!
Thanks for your comment.
-Neily
How do you stop these texts that I keep getting?! It is a dummy number and I have no idea how to proceed to stop them. I never signed up for them so obviously someone sold my information to them. They incessantly text me. It is driving me crazy especially since I have my number on the do not call/text list.
I’m really sorry Kelly – maybe someone knows the answer to that. What I recommend is following the recommendations though in the post about contacting the FTC and BBB.
Neily
i have just recieved my credit card statement a few days age ,today i i checked it closley and low and hehold i was charged three times for the scam products that i never even ordered!!! what the heck !!!!!never heard of these diet pills till i went on my p.c and found out q..how in the world did i ever get charged 289.59 dollars for something i never asked for nor want????i now have to phone my c>c com and tell them about this charge.. i am really upset at this???????
Oh Gary – I’m so sorry that happened to you too. Please follow the suggestions in the post for reporting (BBB and FTC, eg). Thanks for sharing your story.
Neily
I also got scammed by them, thought I was just getting a sample and the next month was charged over $150 I’m so mad, luckily it was an ssi card so I will just withdraw all the money off of it every month so they can’t charge me!
Sorry that happened to you Kelly! I know it is frustrating. -Neily
Hi I am writing from Ireland. This scam sounds similar to a recent mistake i made. Free pills… just pay for delivery. I initially closed the page down. Then got an email offering a 50% discount, so went back into the page via the link before i knew what happened two separate payments have been taken from my account from an unfamiliar address. Lesunecs.com and Denoroycs.com. I have received no further contact, invoice etc so I have no point of contact. I doubt I will receive any pills. The bank have put a block on future payments. Do these websites sound familiar to anyone? If it sounds to good to be true.. it probably is!
Thanks for your message Annette! Those two URLs are not familiar to me, but keep in mind these scams are ongoing and it is like playing whack a mole – as one shuts another pops up. So sorry! -Neily
Well I never have ordered a diet supplement before saw keto 1500 on an Instagram feed for shark tank .. took the bite and ordered a bottle to find out right after my card was charged $307!! Tried calling finally got through the company I was charged by was “unreal health “ he was pleasant explained I had purchased 3 bottles and got three more for less I said I didn’t want that many then I asked does it really work (dummy me ) he said he would give me 50% rebate back ect. On my email , he said if you don’t like the product send it back ect. I never saw an email for rebate .. three weeks later I’m so dumb to wait so long was trying to see reviews of product and saw scams about Instagram and keto 1500 … uhhhh I immediately checked my online banking and scrolled down to that charge and saw another right after it for $260 !!!!! under a company in a different but similar name called “health with ease “ good lord I’m so mad and at myself … called my credit card company have to call back tomorrow to speak to fraud department they took note of it but it’s Sunday
I haven’t received the product yet although I’m not going to take it anyway
Please don’t beat yourself up Tracey! I know how frustrating it is (and have gotten soooo many comments from ppl who had similar experiences on this post and a previous one). You learned and that’s the most important thing. Be diligent with your credit card company and consider following the guidelines of reporting that I laid out in the post. Sorry that happened to you. -Neily
I ordered a trial for I believe $14 and thought it was just for that time. I then got charged from another company for the same pills since I did not cancel the 14 day subscription. Since the charge was from another company, I didn’t know what it was and my bank cleared it. Now the shady company is calling me saying I owe $182 since I never ended my subscription and is going to escalate my account. I’m so lost
Nisha – so sorry…it happens to so many people unfortunately. Make sure you cancel your credit card, stay in touch with your bank, and keep good records of everything you do. Good luck!
Please STOP sending your product. I mention this to you before. Next Time I will have you deal with the better business bureau. I am sending the package back unopen so you must give me credit on my account. I have called this in 2 months ago.
I’m sorry Kathleen but as I stated at the TOP of my blog post:
Neily on Nutrition does NOT sell keto supplements and has NEVER sold them.
THE PURPOSE OF THE BLOG POST WAS TO WARN PEOPLE ABOUT THE KETO SCAM.
If you have been scammed or involved in a keto hoax, I’m sorry but there is nothing I can do to help get your money back. I wrote follow-up posts with advice on what to do. That information is spelled out in the post. -Neily
I never knew ppl would use a supplement as a scam. I just ordered Pharamalabs KETO a week ago and now I have the product in my hand,,,,,,,,,,, afraid to take it cause of all the scams out there………. anybody heard anything bad about Pharmalabs KETO?
Lisa- I would be cautious. Can you find a customer service number? Can you talk to anyone at the company? A quick google search did not bring me up anything promising. I did find this though. https://www.aarp.org/money/scams-fraud/info-2020/keto-diet-pill-scams.html That article from AARP is from 2020. I first wrote about it in March 2019.
i guess i should feel lucky i seen a charge on my card for19.99 so i reportede card stolen then i emailed the neobod saying i never order what ever it was but i only used that card at door dash and the grocery store next door so i wanted info where it was being shipped to and and care of so i could narrow down who might have stolen my info but the neobod never even acknowledged that i had a order that had not arrived i just hate people and or companies that refuse to help get criminals off the internet or any other place hard working people dwell